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In our occupied lives it’s easy to fall into the trap: you (the customer) want to start delegating to your new VA as fast as possible. You have signed an agreement and are now prepared to get that precious time back in order to focus on your core business. She (the VA) is also eager to start working!
So after a couple of e-mail exchanges each one of you gets back to doing what they do best. But that is where the trap is situated: you never have clearly described your goals and before you know it a little misunderstanding will arise and bring some stress to your new business relationship. A good communication plan is vital in a relationship with a VA. Because this relationship is virtual Especially!
Both parties need to be very clear about their objectives and their communication. Give specif, step-by-step instructions You may want to write a short manual about repetitive jobs, a FAQ document with relevant questions (and their answers), as well as some email themes. Be clear on your expectations Don’t believe she understands what you expect.
Communicate your expectations ideally in writing or over the phone. Be clear on deadlines Tell her when you expect the task to be achieved. 1. Arrange weekly improvements & once a month telephone calls Once a week your VA should send you an update of her progress. And once a month you should schedule a call to go over the goals and expectations of the current and the following month.
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2. Communicate your working hours Be sure that both celebrations communicate their working hours. Your VA might be working part-time, so make certain to know when she can be reached by you. If you live in various time zones, be sure you know until what time during the night it’s ok to call.
3. Request regular improvements on hours used If you have agreed on a retainer plan (a certain amount of hours monthly) consult with your VA how often you want to be updated on the number of hours used. A every week update at the beginning is recommended. Effective communication lead to mutual understanding and will hopefully result in a long-term commitment and successful business relationship. Are you a VA or do you work with virtual assistants? Just how do the client-assistant is manufactured by you relationship as effective as possible? Please, leave your comment. So, how exactly does the remote business relationship with a VA work? What’s the difference between a VA and a worker? Exactly what is a VA exactly?
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